Privacy Policy

At Granpa.in, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website, read digital stories, or purchase printed and personalised books.

1. Information We Collect

• Account Information: Name, email address, and login details.
• Child’s Details: Name and personalisation information provided during purchase.
• Delivery Information: Address and phone number for shipping printed books.
• Usage Data: Pages read, progress saved, and interactions within the reader.
• Payment Information: Processed securely by Razorpay; we do not store card or banking details.
• Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

• To create and manage your Granpa.in account.
• To personalise printed books exactly as per your submitted details.
• To deliver physical books to your address.
• To improve story recommendations and reading experience.
• To process secure payments through Razorpay.
• To send order confirmations, updates, and support responses.

3. How We Protect Your Data

• Your data is stored securely on protected servers.
• We use encryption and industry‑standard security practices.
• We never sell, rent, or trade your personal information.
• Access to personal data is restricted to authorised team members only.

4. Sharing of Information

• Razorpay: For secure payment processing.
• Delivery Partners: Only the necessary address and contact details are shared.
• We do not share your information with advertisers or third‑party marketers.

5. Cookies & Tracking

• We use cookies to improve website performance and personalise your experience.
• You may disable cookies in your browser settings, but some features may not work properly.

6. Children’s Privacy

• We collect only the child’s name for personalisation purposes.
• No other child‑specific data is collected or stored.
• We do not create profiles or track children’s behaviour.

7. Data Retention

• Order and personalisation details are retained for printing and support.
• Account information remains until the user requests deletion.
• We delete or anonymise data that is no longer required.

8. Your Rights

• You may request access to your stored information.
• You may request correction or deletion of your data.
• You may request closure of your Granpa.in account at any time.

9. Contact Us

For privacy‑related questions or data requests, please contact:
[email protected]

Last updated: April 2026